Troubleshooting a problem on your computer can be a frustrating process. The Academic Computing Help Desk can help make this experience less frustrating. Before you call them here are a few things you can do to make life easier for you and the person manning the Help Desk:

• Know your user name.
• Have your computer turned on!
• Know what operating system your computer uses; i.e., Mac OS, Windows 98, etc.
• Be ready to describe the specific problem. Explain any error messages you have read, what software has the problem, and any other information to best describe the problem.
• Understand that NAU supports only specific software and operating systems. If you are having a problem with an unsupported software, the Academic Computing Help Desk may not be able to help you.

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